Shipping Policy
Last Updated: January 2024
1. Delivery Time
We aim to deliver all orders within 3 to 5 business days from the date of order confirmation. Delivery times may vary based on:
- Your location
- Product availability
- Weather conditions
- Public holidays
2. Delivery Charges
Standard delivery charges apply to all orders:
- Delivery Fee: Rs 200 PKR per order (standard rate)
- Delivery charges are shown at checkout and in your cart total
- International or special shipments may incur different rates — contact us before ordering
3. Shipping Areas
We currently ship to:
- All major cities in Pakistan
- Selected international locations (contact us for details)
4. Order Processing
Order processing timeline:
- Orders placed before 2 PM are processed the same day
- Orders placed after 2 PM are processed the next business day
- You will receive a confirmation email with tracking details
5. Delivery Process
What to expect:
- Our delivery partner will contact you before delivery
- Please ensure someone is available to receive the package
- Payment is collected upon delivery (Cash on Delivery)
- Please inspect the package before accepting delivery
6. Delivery Issues
If you experience any delivery issues:
- Contact us immediately at +92 303 4651965
- Email us at support@cotailors.com
- Provide your order number for faster resolution
7. Undeliverable Packages
If a package cannot be delivered due to:
- Incorrect address
- Recipient unavailable
- Refusal to accept delivery
The package will be returned to us and a restocking fee may apply.
8. Contact Us
For shipping inquiries, contact us at:
Email: support@cotailors.com
Phone: +92 303 4651965
WhatsApp: +92 303 4651965