Return Policy

1. 7-Day Money-Back Guarantee

At CO TAILORS, we stand behind the quality of our products. We offer a 7-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase, you can return it for a full refund.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• Items must be returned within 7 days of the delivery date
• Products must be unused and in their original condition
• All original packaging, tags, and accessories must be included
• Products must be in their original, unopened packaging (where applicable)
• Items must not be damaged, altered, or tampered with
• Proof of purchase (order number or receipt) must be provided

3. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered
• Products without original packaging or tags
• Items returned after the 7-day return period
• Products purchased during special promotions or clearance sales (unless otherwise stated)
• Items that have been personalized or customized

4. Return Process

To initiate a return, please follow these steps:

• Contact Us: Reach out to us at +92 303 4651965 or support@cotailors.com with your order number
• Provide Details: Explain the reason for the return and provide your order details
• Get Authorization: We will provide you with return authorization and instructions
• Pack Items: Securely pack the items in their original packaging
• Ship Back: Send the items back to our address (provided in return authorization)

5. Return Shipping

Return shipping terms:

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method for returns
• CO TAILORS is not responsible for items lost during return shipment
• Original shipping charges are non-refundable

6. Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days of receiving the returned item
• Refunds will be issued to the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or other agreed method
• You will receive an email confirmation once the refund has been processed
• Shipping charges are non-refundable (except for defective or incorrect items)

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us immediately within 7 days of delivery
• We will arrange for a replacement or full refund at no additional cost
• Return shipping will be covered by CO TAILORS for defective or incorrect items
• Please provide photos of the defect or incorrect item if requested

8. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item:

• Return the original item following our return process
• Place a new order for the desired item
• Once we receive and process your return, your refund will be issued

9. Contact Us

For return inquiries or to initiate a return, please contact us at:

Email: support@cotailors.com
Phone: +92 303 4651965
WhatsApp: +92 303 4651965
Address: Shop 308, Allama Iqbal Town, Zeenat Block, Lahore, Pakistan

10. Consumer Rights (Pakistan)

As per the Consumer Protection Act of Pakistan, customers have the right to:

• Return products that are defective, damaged, or not as described
• Receive a refund or replacement for faulty products
• Be informed about return and refund policies
• File complaints with relevant consumer protection authorities if needed